Refund policy

30-Day Return Policy

We want you to love your Respawn Hoodie. If something isn't right, you have 30 days from the day your order is delivered to request a return.

Eligibility
To be eligible for a return, your item must be:
- Unworn, unwashed and in the same condition you received it
- With all original tags attached
- In its original packaging
- Accompanied by your order number or proof of purchase

Items that show signs of wear, washing, damage caused by the customer, or are missing tags cannot be accepted.

Non-refundable items
The following are not physical products and cannot be returned or refunded:
- 30 Day Warranty
- Mystery Box (including the free Mystery Gift included with bundles)
- Tips
- Shipping fees and shipping protection

How to start a return
Email us at sassyclaus777@gmail.com with your order number and the reason for your return. If your return is approved, we'll send you instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.

Return shipping
Unless the item arrived damaged, defective or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

Damaged, defective or wrong items
Please inspect your order when it arrives. If your item is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and photos of the issue. We'll make it right with a free replacement or a full refund, at no cost to you.

Exchanges
The fastest way to get a different size is to return the item you have and, once the return is accepted, place a new order for the size you need.

Bundles and discounts
Refunds are based on the price you actually paid after discounts. If you return part of a Buy 2 or Buy 3 bundle, the refund for that item reflects the bundle discount applied to it.

Refunds
Once we receive and inspect your return, we'll email you to let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Please allow some extra time for your bank or card provider to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at sassyclaus777@gmail.com.

EU customers
If you are in the European Union, this policy does not affect your statutory rights, including your right to cancel your order within 14 days of delivery without giving a reason.

Contact
Questions about returns? Email us at sassyclaus777@gmail.com and we'll be happy to help.